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FAQs- Reservations, Pool Access, Payments, etc
Community FAQs
Visit the Plum Creek HOA website for more information: www.plumcreektxhoa.com 

Amenity Access
Pool 
  • How do I obtain a pool key card? 
Visit the Plum Creek HOA website: www.plumcreektxhoa.com
Login and select Online Forms. Complete the necessary form as an owner or tenant.
In Documents review: Pool Season Information
If you have additional questions, send an email to pcoffice@goodwintx.com
  • What is a Rec tag?
See the Pool Season Information form for more detailed explanation. The rec tag is a photo id issued to residents ages 11 and up. You will show you resident id to the lifeguard to verify that you are a resident in Plum Creek.
In Documents review: Pool Season Information
  • What are the operating hours of the pools?
The pool season typically runs from April until October. 
During 2022 season, the Haupt Bucket pool is open every day from 8 AM - 11 PM. 
During 2022 season, the McNaughton lap pool is open every day from 5 AM - 11 PM. 
  • When are lifeguards on duty?
Lifeguards are on duty daily from 12 pm to 9 pm. During school, the lifeguards are on duty 5 to 9 pm weekdays. Lifeguards start work in May and duties end around Labor Day. The pool is Swim at Your Own Risk. 
  • How many guests can I have at the pool?
Families can bring up to 4 guests per family. Ages 11 to 17 can bring 1 (one) guest. 
  • Where are the pools located?
The Haupt bucket pool is located at 450 Haupt
The McNaughton lap pool is located at 5832 McNaughton 
  • Is alcohol allowed at the pool?
Use of alcohol is strictly prohibited at the pools. 

 
6H Peninsula Gated Community  
  • How can I obtain a vendor code for a delivery/service?
In Documents, complete the Peninsula Vehicle Gate Remote Request Form
Send a request to: pcoffice@goodwintx.com 
  • Where can I get an access device?
In Documents, complete the Peninsula Vehicle Gate Remote Request Form
Send a request to pcoffice@goodwintx.com
  • How long does it take for my request to be fulfilled and how will I receive my device?
It can take 2 to 3 business days. Contact pcoffice@godwintx.com with questions.


Clubhouse/ Community Center 
  • How can I reserve the clubhouse for a party?
The clubhouse can be reserved by visiting www.plumcreektxhoa.com. Login, select Reservations. Find an open date and highlight and save the times. then complete the Community Center Reservation Waiver and read and agree to the rules in the waiver. 

You must be a member in good standing to reserve the community center. You will also need an active pool key card. 


The space is about 1100 square feet. You can view the space by looking through the doors. If you want access prior to the reservation, please make another reservation to review the space.
  • Is alcohol allowed at the community Center?  
Use of alcohol is permitted in the community center. Please see Reservation Rules.  
  • How many guests can I have at the Community Center? 
75 seated and 115 standing


Architectural
  • What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural review process. Please complete the architectural request form. See Architectural Guidelines. 
  • Where do I find my community's architectural modification request form?
The architectural modification request form can be found on the community website by clicking this link: www.plumcreektxhoa.com 
The architectural modification request (ARC) form can be found under the Documents section of TownSq
  • What's the process for submitting the application? How long does it take to get approval?
Submit the application to: plumcreekmanager@goodwintx.com.  Contact information is posted on the second page of the ARC Form.  
Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s Architectural Guidelines. A response from the committee may take as many as 21 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 
  • What is the status of my application?
If you have not received an email update from no-reply@smartwebs365.com within 10 days from the date of submission, email your Community Manager at plumcreekmanager@goodwintx.com
 
Board Meetings
  • How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of the Plum Creek HOA website: www.plumcreektxhoa.com. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 
  • Where can I find copies of the most recent Meeting Minutes?
Approved meeting minutes are posted on the Plum Creek HOA website after they are approved at the next board meeting: www.plumcreektxhoa.com in Resources. 

Common Area Maintenance
  • 6H Peninsula- The landscaper has not cut my front yard. Why?
There can be several reasons the landscaper has not mowed the front yard. If you recently purchased and moved in the landscaper may not be aware the house is occupied. Send an email to plumcreekmanager@goodwintx.com 
The 2022 front yard landscape contract provides 34 mows of the front yard. There may be three mows in the months of April – September. Other months there may be a single mow or two mows based on growth. This contract is reviewed annually. 
Should you have any concerns, please submit a request via TownSq
 
  • In the Peninsula, what does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for the maintenance of your own backyard and the front mulch bed. The HOA maintains the common area and mows the front yard. 

Master HOA
  • What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for maintenance of your own lot from the front street to the alley. Courtyard homes maintain from the rock bed to the alley. Review your lot survey to identify the lot boundaries. 
The Homeowners Association maintains the common areas designated on the neighborhood plat. There are about 120 acres of common landscape spaces that the association maintains along with approximately 50 miles of private alleys, streets and parking areas, miles of walking trails, two pool centers and a private lake. 
  • I need to report a maintenance issue to a common area in the community...
We appreciate your efforts in alerting our management team of any maintenance issues in your community. Plum Creek is a very large neighborhood. 
You can submit an Online Form through the plum creek HOA website: www.plumcreektxhoa.com> Online Forms> Maintenance Request. 
You can also submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 
  • What is the trash/waste pick-up schedule for my community?
https://www.cityofkyle.com/utilitybilling/kyle-solid-waste-collection-information
  • What is the bulk pick-up schedule for my community?
https://www.cityofkyle.com/utilitybilling/kyle-solid-waste-collection-information
  • How do I get electric/gas/water/trash service??
https://www.cityofkyle.com/utilitybilling
  • How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance
  • I just received a violation notice. Who can I talk to about it?
Plum Creek HOA onsite office: pcoffice@goodwintx.com 
Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received. 
  • I need to report an issue with a neighbor's home.
Report a Violation: www.plumcreektxhoa.com and Login. Select Online Forms>Violation Form. These reports remain anonymous. This form is designed to provide the information that we need to issue a compliance notice. 
You can also submit a request via TownSq and include a picture and as much detail as possible where applicable.
  • When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 
  • Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.plumcreektxhoa.com. The Governing Documents are also available on TownSq   

Contacts
  • Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
  • Plum Creek HOA website: www.plumcreektxhoa.com Complete an Online Form to submit a request.
  • Plum Creek HOA onsite office: 512-262-1140
  • TownSq App: Submit a request via our web and mobile application.
  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on the Goodwin & Company website at www.goodwintx.com.
    Send a request in writing to: plumcreeekmanager@goodwintx.com. The board reviews requests during scheduled quarterly board meetings. It can take 14 business days for a response from the board or the board may hold a discussion at the following scheduled board meeting. 
Board meeting dates are posted on the Events Calendar on the Plum Creek HOA website. www.plumcreektxhoa.com

Documents
  • Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 
Go to the plum Creek HOA website: www.plumcreektxhoa.com. Select Login to the access resident only documents. Click Resources to locate the Governing Documents.
TownSq- located the Governing Documents in the Documents section in TownSq.

Financial

2022 Assessments: 
Master HOA- $171.00
Peninsula- $509.97
  • What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
Download the mobile app- TownSQ
You can view your payment history on the TownSq app.
  • How do I pay my assessment?
For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(APLM) – Plum Creek HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
**Include your HOA account number.

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:
  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (APLM) in the memo section of your check. The payment is made payable to: Plum Creek HOA
***Note-If the assessment rate changes, you will need to update this payment amount.
  • Can I pay my assessment with a credit/debit?card?
Yes, credit/debit cards are accepted through TownSq. 
From the web:
  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
  • What is my property code?
Your Property Code is APLM
  • What is the Management ID?
6587
  • When is my assessment due?
Plum creek HOA assessments are paid quarterly and become due: January 1st, April 1st, July 1st and October 1st. A late fee of $36 is applied after the 30th day of each quarter.
  • Are there any fees associated with online payments?
When making credit card payments online in TownSQ, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
  • Why does my account show a negative number?
A negative number means that you have a prepaid credit balance.  This prepayment will be applied to the next assessment. You can send a request for a refund of the overpayment to: info@goodwintx.com
Include your community name, address and account number in your request.
  • I received a letter about a past due assessment. Who can I talk to about these fees?
Contact the Plum Creek HOA onsite office: 512-262-1140
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
  • Who can I talk to about setting up a payment plan?
Contact the Plum Creek HOA onsite office: 512-262-1140 or send an email to plumcreekmanager@goodwintx.com 
Contact a member of the Goodwin and Company team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 
  • How do I update my Alliance Association Bank payment information?
To update existing Alliance Association Bank recurring payments, click here.
  • How do I cancel my Alliance Association Bank auto draft?
To update existing Alliance Association Bank recurring payments, click here.
  • What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, alley maintenance, landscaping, amenity maintenance, insurance, administrative costs,  etc..
A copy of the current budget is posted on the Plum Creek HOA website for resident access: www.plumcreektxhoa.com
  • Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007 or the Plum Creek HOA onsite office: 512-262-1140
Insurance
  • My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq
  • How do I add my property to reflect on the insurance certificate? 
**Individually owned homes in the Plum Creek neighborhood are not covered by the Plum Creek HOA insurance policy. 
Contact the Association’s Insurance Agent:
Higginbotham Insurance Agency genmail@higginbotham.net 

Owner Information
  • How do I update my contact information/mailing address?
Send an email request to- pcoffice@goodwintx.com 
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

Resales
  • How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/
  • How much does a lender questionnaire cost?
Visit the HomeWise website at https://www.homewisedocs.com/ for pricing
  • Where do I obtain a resale certificate?
Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/
  • I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Rules/Regulations
  • What is the community's rental/leasing policy?
Declaration 3.31- The declaration does not prevent the rental of the entire lot for residential purposes.
  • What is the community's pet policy?
Declaration 3.24- Only domesticated pets- no poultry, swine, cattle. No animal shall be stables, maintained, kept cared for or boarded for hire or remuneration. No kennels or breeding allowed.
  • What is the community's parking policy?
Declaration 3.22- parking on the lawns is not permitted. No parking in the private alleys. Temporary parking in alley is permitted for unloading, moving and construction vehicles.  

TownSq
  • What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
  • Easily communicate with neighbors, community managers, and board members?
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…
 
  • How do I register for TownSq?


Registering for TownSq is fast and easy. Follow the steps below to get started:
  1. Visit https://app.townsq.io/ais/sign-up
  1. Enter your Account Number and Zip code (Plum Creek property zip code: 78640)
  1. Provide your email address and create a password?
  • I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
  • How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
  • How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 
  • I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.